Shipping, returns, refunds, withdrawal.
Orders are delivered to the different shipping companies within 24-48 hours after the purchase is made, provided the products are in stock and unless they are placed on Saturdays, Sundays and holidays. In these cases, the orders will be delivered to the transport company on the first business day after the day the order is placed. Delivery times depend on the chosen payment method.
Shipping is done through GLS.
It must be taken into account that the indicated deadlines are computed in working days and that they may be affected by local or national holidays.
For shipments to mainland Spain:
a) Shipments greater than or equal to €35.00 Free shipping.
b) Shipments less than or equal to €34.99 have a cost of €4.50
For shipments to the Balearic Islands:
a) Shipments greater than or equal to €35.00 Shipping free.
b) Shipments less than or equal to €34.99 have a cost of €6.95
No shipments are made to the Canary Islands.
Delivery of orders will be made at the delivery address freely designated by the user. In this way, Reguecool does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. or postal service, assigned for this purpose, such as the absence of the recipient. Shipments are made to post office boxes.
Notwithstanding the foregoing, Reguecool must adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so that no responsibility can be imputed against Reguecool.
RETURNS AND WITHDRAWAL
The return period in our online store is 10 days from receipt of the order.
In no case should the client return the merchandise to Reguecool by their own means without prior notice. Reguecool will not be responsible for said merchandise. To return any item from our online store, contact reguecool@gmail. com or at 655 032 724
Here we inform you how to proceed in each case:
1. Product damaged during shipping : Upon receiving the product, you should check it carefully. If you verify that it has been damaged during shipping, you should contact us immediately through our contact channels or by calling the number 655 032 724 where we will indicate how to proceed. All expenses are at our expense.
2. Incorrect product : In the event that we have made a mistake in sending the product, you have 10 calendar days from the date of receipt of the order to return it to us. Please contact the email address reguecool@gmail. com
All expenses are at our expense, except in the case that the client has made a mistake and still wants to change it.
3. Defective product : For the return of a defective product, the defect of the part must first be verified by sending photos in which it is verified that the item is really damaged or deteriorated. From here everything is our responsibility. In the case of a defective product, Reguecool is responsible for all the necessary expenses for the repair, replacement or refund of the amount as appropriate. All these procedures are free for the consumer. This guarantee does not include deficiencies caused by negligence, blows, improper use or manipulation, or materials subjected to wear due to normal use.
The guarantee will lose its value: If any of the data on the guarantee or on the proof of purchase are modified, altered or replaced. To make use of the guarantee, it is essential to present proof of purchase. At Reguecool we want our customers to be satisfied and for this reason we have a continuous after-sales service that you can contact through any of our customer service channels: phone 655 032 724, e-mail reguecool@gmail. com
The guarantee offered by Reguecool complies with the legal requirements demanded both in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014, of March 27 , which modifies the consolidated text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).
Access to the EU online dispute resolution platform
4. Product does not meet your expectations : If you receive the product and it does not meet what you were looking for, don't worry, you can return it within 10 calendar days of receiving the product. To do this, you only have to contact Reguecool by any of the available means. It is necessary that the product is in perfect condition with all its accessories. After having received the merchandise in our warehouse and checking its condition, you will obtain a refund of the amount of your order, discounting the transport costs, through the same payment method that you used when making the purchase. Do not forget to keep the original packaging, because if you do not return the product in the original packaging, the product will suffer a depreciation. We recommend that, in case of returning the already opened product, you re-package it very well with all the protections with which we supply it from Reguecool; Keep in mind that it can later suffer damage during transport and if we receive it badly damaged we will have to apply an extra cost for said depreciation of the product.
5. What are the return costs? : If you return a product due to an error on the part of Reguecool, that is, a damaged, deteriorated, defective product or a shipping error, we will always assume all the costs of the return. If you want to return a product because it does not meet your expectations, contact us at reguecool@gmail. com or at 655 032 724. The return costs will be the same as the shipping costs.
These expenses will be deducted from the total amount to be returned. In no case should the client return the merchandise to Reguecool by their own means without prior notice. Products made with special customizations or made to order in accordance with customer specifications, product choice, size or finish will not be subject to exchange or return, except for those that are defective or incorrectly supplied.
REFUND FOR PURCHASES MADE:
If you have placed an order and wish to cancel the purchase, contact us at
phone 655 032 724 or e-mail reguecool@gmail. com to tell us what the refund request is for and we will evaluate the reasons for reaching an agreement.